Privacy Policy

Why we process personal data

Eden Mobile Creche is registered with Ofsted the body responsible for regulating and inspecting the provision of childcare in England. As a result of this, our policies and procedures on personal details are in guideline with what we are required to do as a registered childcare provider with Ofsted. This is necessary to help us decide whether people working with us are suitable, children are cared for under safeguarding, health and safety policy and parents or any other individual associated with the care of the children are informed and consented on all information relating to their child.

How we use information

Childcare practitioner
Because we need to make sure that you are suitable to work and look after children or to be in regular contact with children, we must hold and look at a range of your personal data.

We will keep relevant information about you for at least as long as you are registered with Eden Mobile Creche. We may keep it for a longer period of time, depending on whether any compliance issues or concerns were raised during your the period you are with us.

We may collect and see information about you as part of our work with other related organisation. This can include information written by Ofsted, D.B.S or given to us by related agencies in their correspondence to us.

Children
If children are under the age of 12 and have been in Eden Mobile Creche childcare setting, we need information about the child in line with Ofsted requirement, health and safety laws and insurance cover. Some of this information will be provided by the clients, the parents/carers or the child who have registered to be in our childcare setting.

Parent of a child cared for in our setting
We may hold information about you because you have been in our creche space and we will need to contact you in case of emergency or having you attend to your child’s needs. We will hold this information alongside other information about your child’s needs.

If you make a complaint, we may have to pass this information to third parties such as Ofsted or other required organisations.

Clients
We receive information on clients that want Eden Mobile Creche to provide a childcare service. This can be from individuals or people representing companies. Eden Mobile Creche will use the information provided to contact clients and keep them updated on our childcare services.

Types of personal data that we might hold
We hold a wide range of personal data because of the regulation of the provision of childcare in England. Specifically for the purpose of Ofsted regulations and those who must be suitable to be around children. Where applicable, this can include:

  • Name
  • address/contact details/email/phone number
  • date of birth
  • information about client compliance with regulations
  • previous employment/references
  • details of criminal convictions and alleged offences
  • performance information
  • relevant information received about personal life and relationships

We may also hold the following information about any person working in or using childcare services:

  • their personal opinions relating to work
  • health information
  • safeguarding information

Who we might share personal data with
When needed, Eden Mobile Creche is required to share information with Ofsted. Information may also be shared with other public authorities associated with childcare such as:

  • local authorities
  • the Department for Education
  • any other appropriate authorities, to protect children from harm or neglect

We may also be required to share personal data with:

  • Clients that requested us to provide the childcare service
  • parents of children in our care
  • the Disclosure and Barring Service (DBS)
  • Our insurance company

We share information with child protection agencies in line with our legal duties and other statutory guidance issued by the government.

How long we keep personal data
We will keep relevant information about children, parents, clients and childcare practitioners as required by the law. We may keep this information for longer period of time, depending on whether any compliance issues or concerns were raised during our period of proving childcare .

Where the personal data comes from
Information comes mainly from clients, parents and practitioners, but we also receive information from other related childcare parties. Such as:

  • Disclosure and Barring Service
  • Government departments, such as the Department for Education
  • Childcare agencies
  • parents of children being cared for
  • childcare practitioners

We receive this information through our telephone contact, emails, written correspondence, social media, online/paper forms.

Legal requirement for this information
The Childcare Act 2006 and Ofsted set out why we can get personal data about people who provide or are associated with childcare. We would not be providing the professional and legal service without the personal data.

Your rights and contacting Eden Mobile Creche
Eden Mobile Creche is committed to protecting your privacy. We will only use the information that we collect about you lawfully. Any information about you is to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent, contact us previously or signed to our newsletter. We will give you the chance to refuse any email from us in the future by un-subscribing from our mailing list. Contact us at ask@edenmobilecreche.com for more about your rights and get in touch with us about the information we hold of clients. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it.

We will never collect unnecessary information about you without your consent. Eden Mobile Creche obtain parental or guardian consent for any data processing activity.

We delete any unwarranted personal data held electronically from all our operating systems. The personal information which we hold will be held securely in accordance with the law on GDPR.

We might use technology for the patterns of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.